Field service, installation & relocation

Field support for machines that cannot wait.

REAXIS supports inspections, troubleshooting, repair planning, installation, relocation, geometry, recommissioning, and targeted modernization for industrial machine tools.

Field-service technician diagnosing a machine mechanism
Machine diagnosisHistorical team experience
The case for action

Make the next decision with better technical information.

A disciplined inspection separates symptoms from causes and helps determine whether the correct next step is repair, component replacement, retrofit, mechanical work, relocation, or a broader machine assessment.

01

Diagnosis starts at the machine and follows the evidence.

Field work can combine machine inspection, controls diagnosis, mechanical review, backup assessment, and a practical recommendation for repair, modernization, or a broader recovery plan.

Historical team experience. Personnel are shown from non-identifying angles.
  1. Technician bench-testing an industrial CNC control
    01 / Controls diagnosis

    Controls diagnosis

Scope

Engineering disciplines coordinated around the machine.

The final scope is defined from inspection, operating requirements, documentation, technical risk, and the required production result.

01

Inspection & troubleshooting

Establish machine condition, fault history, technical risk, and the information needed for action.

  • Controls, drives and electrical diagnosis
  • Mechanical condition and functional review
  • Backup and documentation assessment
  • Repair or modernization recommendations
02

Installation & commissioning

Coordinate the work required to return equipment to controlled operation.

  • Machine placement, leveling and alignment
  • Power, controls and auxiliary reconnection
  • Function, safety and geometry verification
  • Production handover and operator support
03

Relocation & recovery

Protect machine condition and technical continuity through every stage of a move.

  • Pre-move inspection and documentation
  • Controlled shutdown, backup and disconnection
  • Dismantling and logistics coordination
  • Reassembly, recommissioning and validation
Delivery process

A field model matched to the scope

  1. 01

    Triage

    Review the machine, symptoms, location, timing, and production consequence.

  2. 02

    Prepare

    Identify documentation, skills, tools, parts, and site access requirements.

  3. 03

    Inspect

    Establish the condition and agree the safe, practical path forward.

  4. 04

    Execute

    Complete the defined repair, move, installation, or recommissioning scope.

  5. 05

    Document

    Record work completed, outstanding risk, and recommended lifecycle actions.

Request planned or production-critical machine support.

Send the machine make, model, control, location, problem description, recent events, and timing. Do not send restricted or confidential data through the public form.

Discuss a Project