1. Scope
This Privacy Policy applies to reaxismachinetools.com, reaxiscnc.com, and the forms and services made available through those websites. It does not replace the terms of a signed customer, supplier, employment, or confidentiality agreement.
2. Information we collect
We may collect information that you choose to provide, including:
- Name, company, work email, optional phone number, and preferred contact method.
- Project location, inquiry type, desired timing, and project description.
- Machine make, model, control, condition, and other technical context.
- Correspondence and follow-up information exchanged after an inquiry.
The website may also generate limited technical and security information such as browser type, referring page, pages viewed, approximate region, IP-derived abuse signals, timestamps, and request logs. Vercel Web Analytics may provide aggregated usage information without using third-party advertising cookies.
3. How we use information
- Evaluate, route, and respond to inquiries.
- Discuss potential projects, machines, services, and supplier relationships.
- Operate, secure, troubleshoot, and improve the website.
- Prevent spam, abuse, fraud, and unauthorized activity.
- Maintain business records and comply with legal obligations.
We do not sell personal information, use it for targeted advertising, or use the public inquiry form to build advertising profiles.
4. Service providers and disclosures
We use service providers that process information for us. Vercel hosts and secures the website and provides privacy-focused analytics. Resend processes contact-form email delivery. These providers may process information in the United States or other locations where they operate, subject to their contractual and legal obligations.
We may also disclose information when reasonably necessary to comply with law, protect rights or safety, investigate misuse, obtain professional advice, or support a merger, financing, acquisition, or sale involving the business. We do not authorize service providers to use inquiry information for their own advertising.
5. Cookies and analytics
The launch website does not use advertising pixels or marketing cookies. Vercel Web Analytics is configured for aggregate website measurement and does not rely on third-party advertising cookies. If the website later introduces optional marketing or behavioral tools, this policy and any required consent controls will be updated before those tools are enabled.
6. Retention
Inquiry emails and related business correspondence are kept only as long as reasonably necessary to respond, manage a potential or active business relationship, resolve disputes, enforce agreements, and satisfy legal, tax, insurance, or recordkeeping requirements. Technical and security logs are retained according to the settings and policies of the relevant service provider.
7. Security and sensitive information
We use reasonable administrative and technical measures intended to protect website information. No internet transmission or storage system can be guaranteed completely secure.
Do not submit export-controlled, classified, personal-health, payment-card, government-identification, customer-restricted, or highly confidential technical material through the public form. Contact us first to establish an appropriate confidentiality and secure-transfer process.
8. Your choices and requests
You may request access, correction, or deletion of information you submitted by emailing info@reaxismachinetools.com. We may need to verify the request and may retain information when required or permitted by law. Rights available under a specific state privacy law remain subject to that law’s scope, definitions, and exceptions.
9. Children
This business website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through it.
10. Changes and contact
We may update this policy as the website, business, or law changes. The updated version will be posted here with a revised date. Questions and privacy requests may be sent to info@reaxismachinetools.com.